CasWino Terms and Conditions

Welcome to CasWino. These Terms and Conditions govern your use of our website and services, operated by Caswino Ltd. under a license issued in Anjouan, Union of Comoros. By registering an account with us, you agree to be bound by these terms in full. We recommend that you read this document carefully before you start playing. This document is available in English, German and Spanish, but the English version prevails in case of any translation discrepancies.

Eligibility and Account Registration

At Casino CasWino, we require every player to register a single personal account using a valid e-mail address and password. We do not operate as a no account casino, meaning that playing without registering is not possible. You must be of legal gambling age in your jurisdiction, and you confirm that the information you provide during caswino login and registration is accurate and belongs to you. Our CasWino platform is primarily aimed at players in Australia and Germany, with our interface offered in English, German and Spanish.

We restrict access for residents of the United States and all European Union member states. If you reside in a restricted country, you may not use our service, and we reserve the right to close any account found in breach of this rule. Opening more than one account per person is strictly prohibited, and we may suspend duplicate accounts without notice.

Deposits and Currencies

We at CasWino support USD, EUR, AUD and several cryptocurrencies including BTC, ETH, LTC, SOL, TRX, USDT and USDC. You may hold several wallets under one account, one per supported currency, and we do not force conversion between them. Conversion rates follow coinmarketcap.com or the relevant payment provider. The minimum deposit is 20 USD or its equivalent for every method we support.

Our Vegas-style gaming experience at CasWino is paired with fast banking: all deposit methods are free and processed instantly. Visa and MasterCard deposits range from 20 to 2,000 USD, while crypto deposits such as USDT TRC20, USDT ERC20, BTC, LTC, ETH, DOGE and TRX range from 20 USD equivalent up to 1,000,000 USD. We require that deposits are made from an account held in your own name, and chargebacks are strictly prohibited and subject to a 50 USD administration fee.

Withdrawals

When you request a caswino casino withdrawal, you should know that the minimum withdrawal is 60 USD or equivalent according to our payments page, although our Terms specify minimums per currency, such as 50 USD, 50 EUR, 80 AUD, 0.0006 BTC, 0.03 ETH, 0.65 LTC, 0.38 SOL, 200 TRX and others. We process all withdrawal methods for free and instantly, though crypto processing times may vary depending on network conditions.

Our withdrawal limits depend on your total deposited sum, divided into four categories with daily, weekly and monthly caps. For example, Category 1 players who have deposited under 500 USD may withdraw up to 500 USD per day, 1,500 USD per week and 7,000 USD per month, with higher AUD limits. Category 4 players who have deposited over 10,000 USD may withdraw up to 2,000 USD per day, 10,000 USD per week and 30,000 USD per month. Each deposit must be wagered three times before it becomes eligible for withdrawal, and the maximum amount per withdrawal transaction is 2,000 USD. Our liability is limited to the lesser of the relevant bet amount or 500 USD / 800 AUD.

Withdrawals should be made to the original payment method used for your deposit; exceptions require additional verification checks. We may require identity verification, including a photo ID or passport plus a selfie with the document, before releasing larger withdrawals. Verification is not mandatory to play, but it speeds up the processing of bigger cashouts.

Bonuses and Promotions

Our Welcome Package offers 600% up to 4,800 USD plus 255 free spins spread across four deposits. The first deposit bonus is 150% up to 1,200 USD plus 50 free spins, requiring a minimum deposit of 20 USD. The second is 125% up to 1,200 USD plus 100 free spins, requiring 35 USD. The third is 150% up to 1,200 USD plus 75 free spins, requiring 50 USD. The fourth is 175% up to 1,200 USD plus 30 free spins, requiring 100 USD. Each stage carries a 35x wagering requirement, a 7-day wagering time, a maximum bonus of 1,200 USD, a maximum bet of 5 USD, and a maximum cashout of 10,000 USD.

Free spins issued on each stage carry a maximum cashout of 1,550 USD, a maximum bonus conversion of 770 USD, a fixed free spin bet value of 1 USD, and are valid across 62 eligible games. No caswino promo code is required to activate these offers; all bonuses are activated directly from our Bonus Hub. We also run seasonal promotions such as our Halloween campaign, along with reload bonuses, opt-in cashback on losses, game-specific free spins, prize draws and weekly tournaments. From time to time, we may issue personalized gifts to players on a losing streak, at our discretion.

Games and Providers

We offer games from Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, BGaming and others, with Aristocrat titles reserved for players in Australia. Our lobby is organized into sections including Slots, Live-Casino, Table Games, Jackpot Games, Bonus Buy, Top, Our Choice, New, Hold & Spin, Megaways, Crash, Roulette and Halloween. Our live casino, powered by Evolution, covers live roulette, live blackjack, poker, live baccarat and TV game shows, with tables operating around the clock. Our desktop version also includes a Split Screen feature, allowing you to play up to four slots simultaneously.

Responsible Use and Account Security

You are responsible for keeping your login credentials confidential and must notify us immediately if you suspect unauthorized access to your account. We encourage responsible gambling and provide tools for self-exclusion and account closure through our dedicated kyc@cswn.io mailbox. We do not include any VPN or proxy clause in these Terms, though we reserve the right to review accounts suspected of circumventing our geographic restrictions.

Customer Support and Disputes

We provide 24/7 live chat and e-mail support in English, German and Spanish. General inquiries can be sent to support@cswn.io, complaints to complaints@cswn.io, and self-exclusion requests to kyc@cswn.io. A contact form and a call option are also available through our support page. We aim to answer e-mail enquiries within 12 hours and complaints within 48 hours. Any dispute must be raised within 3 days of the incident in question, after which we may consider the matter closed.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulations, or business practices. The most recent update to this document was made on 4 October 2024. We recommend checking this page periodically, as continued use of our services after changes take effect constitutes your acceptance of the revised terms.