About CasWino Casino

Who We Are

CasWino Casino is operated by Caswino Ltd. and licensed under the jurisdiction of Anjouan, Union of Comoros. We primarily welcome players from Australia and Germany, and our interface reflects that: you can browse the site in English, German, or Spanish, and our terms make clear that the English version prevails whenever there's a translation discrepancy. We do not accept players from the United States or any European Union member state, and we take that restriction seriously across our entire platform.

Our currency support is built around real flexibility. We let you hold multiple wallets under one account — USD, EUR, AUD, and a solid lineup of crypto including BTC, ETH, LTC, SOL, TRX, USDT, and USDC — without forcing any conversion between them. Conversion rates follow coinmarketcap.com or our payment provider, so pricing stays transparent. For our Australian players, AUD operates as a full account currency with its own dedicated limit structure, and our liability cap is quoted in both USD and AUD for clarity.

Our Games

At CasWino, we work with respected studios like Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, BGaming, and more to build a library that covers every mood and bankroll. Our Australian players also get access to Aristocrat titles, a detail we know matters to many of you. Here at CasWino Casino, our lobby is organized into clear sections so you spend less time searching and more time playing:

• Slots, including classic 3-reel games through to Megaways and Hold & Spin titles
• Live Casino tables powered by Evolution, running around the clock
• Table Games such as blackjack, roulette, and craps, in virtual and live formats
• Jackpot Games, featuring progressive prize pools
• Bonus Buy slots for players who want to jump straight into the feature
• Crash games, scratch cards, and keno for something different
• Seasonal sections like our Halloween collection, plus Top, New, and Our Choice picks

Our live casino offering includes live roulette, live blackjack, poker, live baccarat, and TV game shows, with several tables streamed in specific languages to suit our German and Spanish-speaking players. We at CasWino also offer a Split Screen feature on desktop, so you can run up to four slots side by side if you like to multitask while you play.

Banking at CasWino Casino

We've designed our deposit and withdrawal process to be free and instant across every supported method. Our minimum deposit is 20 USD or its equivalent, regardless of which payment method you choose. For withdrawals, our payments page lists 60 USD as the minimum, though our Terms and Conditions set slightly different figures by currency, so we always recommend checking the exact amount for your chosen currency before you cash out.

We ask that all deposits come from an account in your own name, and chargebacks are not permitted; they carry a 50 USD administration fee. Withdrawals are sent back to your original payment method whenever possible, and any exception requires additional checks from our team. Our withdrawal limits scale with your total deposited sum across four categories, with daily, weekly, and monthly caps, and each deposit must be wagered 3x before it becomes withdrawable. The maximum withdrawal per transaction is 2,000 USD, and our liability is limited to the lesser of the relevant bet amount or 500 USD / 800 AUD.

Identity verification isn't required to play with us at CasWino, but we do recommend completing it early, since it speeds up processing for larger withdrawals. We typically ask for a photo ID or passport along with a selfie holding the document.

Our Welcome Package

When you join CasWino Casino, we match your first four deposits with a combined CasWino bonus package worth up to 600% and 4,800 USD, plus 255 free spins in total. No bonus code is needed — everything is activated directly from our Bonus Hub.

1. First deposit: 150% up to 1,200 USD + 50 free spins (minimum deposit 20 USD)
2. Second deposit: 125% up to 1,200 USD + 100 free spins (minimum deposit 35 USD)
3. Third deposit: 150% up to 1,200 USD + 75 free spins (minimum deposit 50 USD)
4. Fourth deposit: 175% up to 1,200 USD + 30 free spins (minimum deposit 100 USD)

Each stage carries a 35x wagering requirement to complete within 7 days, a maximum bonus of 1,200 USD, a maximum bet of 5 USD, and a maximum cashout of 10,000 USD. Our free spins come with their own terms: a maximum cashout of 1,550 USD, a maximum bonus conversion of 770 USD, a 1 USD spin value, and eligibility across 62 games. Beyond the welcome offer, we regularly run reload bonuses, opt-in cashback, game-specific free spins, prize draws, and tournaments through our Bonus Hub, with promotions refreshed weekly. We also like to surprise players on a losing streak with gifts and custom offers — it's our way of saying we're paying attention.

Playing On Any Device

CasWino Casino runs entirely in your browser — there's no app and nothing to download. We've optimized our desktop and mobile web versions so that everything from our slots to our live tables loads smoothly on any modern device. If you're at a desktop, our Split Screen feature lets you run four slots simultaneously, a feature our regular players tend to love once they try it.

Our Support Team

We know that fast, human support matters, especially when real money is involved. That's why we at CasWino Casino offer live chat and email assistance around the clock, in English, German, and Spanish.

• Live Chat: Available 24/7
• General Support: support@cswn.io
• Complaints: complaints@cswn.io (answered within 48 hours)
• Self-Exclusion & Account Closure: kyc@cswn.io
• Footer Contact Form: support@caswino.com

Our team answers general email enquiries within 12 hours, and we aim to resolve complaints within 48 hours. If you have a dispute, we ask that you raise it within 3 days so our team can look into it properly.