CasWino Privacy Policy

At CasWino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains how we collect, use, store and safeguard your information across caswino.com. By creating an account with Caswino Ltd., you agree to the practices described below. If you do not agree, you should not use our services.

Information We Collect

Here at CasWino, we collect information necessary to verify your identity, process transactions and provide a secure gaming environment. We gather this information directly from you, automatically through your use of our platform, and sometimes from our payment partners.

• We collect registration details such as your name, email address, date of birth and country of residence
• We record contact information you provide when reaching out to support@cswn.io or our live chat
• We store transaction data, including deposits, withdrawals and wagering history for every CasWino casino account
• We may request identity verification documents, such as a photo ID or passport and a selfie, particularly before processing larger withdrawals
• We automatically collect technical data such as IP address, device type, browser and session activity

Payment Information

Our CasWino platform supports USD, EUR, AUD and several cryptocurrencies, and we process payment details through our banking and crypto partners. We require that deposits be made from an account held in your own name, and we retain records of these transactions as part of our regulatory obligations under our Anjouan license.

How We Use Your Data

We at CasWino use your personal data for legitimate operational, legal and marketing purposes. Our goal is to keep your Casino CasWino experience safe while complying with applicable regulations.

• We use your data to verify your identity and prevent fraud or underage access
• We use your information to process deposits and withdrawals, including applying the withdrawal limits described in our Terms
• We use contact details to respond to enquiries, typically within 12 hours, and complaints within 48 hours
• We may use your email to send information about our Welcome Package, reload bonuses, cashback offers and other promotions shown in the Bonus Hub
• We analyse gameplay data to improve our game selection, including Slots, Live Casino, Table Games and Jackpot Games

You may opt out of marketing communications at any time, though we will continue to send you essential service-related messages, such as those concerning your CasWino login credentials or account security.

Legal Basis and Consent

Our CasWino casino processes personal data based on your consent, the necessity of performing our contract with you, and our legitimate interests in preventing fraud and complying with licensing obligations. Where required, we obtain explicit consent before using your information for purposes beyond service delivery.

Sharing of Information

We do not sell your personal data. However, we at CasWino may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors and cryptocurrency networks to complete your transactions
• We share information with identity verification providers when conducting KYC checks
• We may disclose data to regulatory authorities under our Anjouan, Union of Comoros license
• We may share information with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming and Nolimit City, strictly for the purpose of operating games and jackpots
• We may disclose data where required by law, court order, or to protect our rights and those of other players

Cookies and Tracking Technologies

CasWino's website uses cookies and similar technologies to remember your preferences, maintain your session, and understand how you use our platform. We use these tools to improve navigation across desktop and mobile web, including features such as our Split Screen mode. For more detail, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and anti-fraud obligations. Our CasWino records relating to transactions, verification documents and communications may be kept even after account closure, particularly where required by applicable financial regulations.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration or loss. Our CasWino Casino systems use encryption and restricted access controls to safeguard sensitive data such as payment details and identification documents. While we strive to maintain high security standards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at CasWino aim to honour these requests promptly and transparently.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You may request closure of your account by contacting kyc@cswn.io

To exercise any of these rights, please contact our support team through support@cswn.io, and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions

Our services are not available to residents of the United States or any European Union member state. If you access CasWino from a restricted country, we may be unable to process your data in accordance with this policy, and your account may be subject to review or closure.

Children's Privacy

CasWino's platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close it and delete associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy, consistent with our Terms and Conditions.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us. We at CasWino value your trust and are here to address any concerns.

• General support: support@cswn.io
• Complaints: complaints@cswn.io
• Self-exclusion and account closure: kyc@cswn.io
• Footer contact form: support@caswino.com

We are committed to maintaining transparency about how your information is handled, and our CasWino team remains available 24/7 through live chat to assist with any privacy-related questions.